WEBSITE PRIVACY POLICY

Kristen Lilla LLC

Effective Date: 05/01/2026

1. Introduction

This Privacy Policy explains how Kristen Lilla LLC  (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website www.kristenlilla.com (the “Website”).

Important: This policy applies only to our public Website.

2. Information We Collect

Personal Information You Provide:

  • Name

  • Contact information (email and/or phone)

  • State of Residence

Automatically Collected Information:

  • IP address

  • Browser type

  • Pages viewed and visit duration

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule consultations

  • Improve our Website

  • Comply with legal obligations

4. HIPAA and Secure Communication

Do not share protected health information (PHI), diagnoses, medications, or sensitive clinical details through the contact form.

5. Third-Party Services

We use:

  • IvyPay – Scheduling & Payment

  • WordPress – Web hosting

These providers have their own privacy policies.

6. How We Share Your Information

We do not sell your personal information.

We may share information with:

  • Service providers

  • Legal authorities when required by law

  • Others with your consent

7. Data Retention

Contact form submissions are retained for one year unless you request deletion or become a client.

For clients: Clinical records are retained per state/federal law (7 years).

8. Your Privacy Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Opt out of marketing

If at any time you would like to unsubscribe from receiving future emails, there are one-step unsubscribe instructions at the bottom of each email.

California residents (CCPA) and EEA residents (GDPR) have additional rights. Contact us to exercise them.

  1. Security

We use reasonable security measures to protect your information, but no internet transmission is 100% secure.

  1. Children’s Privacy

We do not knowingly collect information from individuals under 18 through our Website.

11. Changes to This Policy

We may update this policy and will post changes here with a new effective date.

12. Contact Us

Email: kristen@kristenlilla.com

Phone: 402-201-6046

Website: https://kristenlilla.com/

14. Emergency Information

This Website is not for emergencies.

  • Call 911 for immediate help

  • Call or text 988 for the Suicide & Crisis Lifeline